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Full-timeOpen · closes Oct 24, 20265 openings

Help Desk Engineer

Remote / Hybrid · LKR 120,000 – 300,000 / month

Provide reliable technical support to users and help maintain secure, stable IT environments.

Techx4u is looking for a Help Desk Engineer to provide day-to-day technical support for our clients and internal users. You will troubleshoot Windows, Microsoft 365, networking, endpoint, application, and user-access issues while maintaining a high standard of customer service. This is a hands-on role suited to someone who enjoys troubleshooting, learning new technologies, and solving problems rather than simply escalating tickets.

What you will do

  • Provide L1/L2 technical support through the service desk and remote support tools.
  • Troubleshoot Windows desktops, laptops, applications, printers, and peripheral devices.
  • Support Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and user accounts.
  • Troubleshoot basic networking, DNS, Wi-Fi, VPN, and connectivity issues.
  • Manage tickets, document troubleshooting steps, and maintain accurate resolutions.
  • Assist with endpoint security, patching, backups, and monitoring activities.
  • Escalate complex incidents to senior engineers when require

What we are looking for

  • 1–3 years of experience in IT support or help desk roles.
  • Good knowledge of Windows 10/11 troubleshooting.
  • Working knowledge of Microsoft 365.
  • Understanding of basic TCP/IP, DNS, DHCP, Wi-Fi, and VPN concepts.
  • Strong troubleshooting and problem-solving skills.
  • Good written and spoken English.
  • Ability to communicate professionally with customers.

Nice to have

  • Microsoft Azure or Entra ID experience.
  • Microsoft Intune experience.
  • Experience with RMM or PSA platforms.
  • Basic PowerShell knowledge.
  • IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
  • Experience working in an MSP environment.

What we offer

  • Competitive monthly salary.
  • Remote/hybrid working opportunities.
  • Exposure to multiple client environments and technologies.
  • Hands-on experience with Microsoft 365, cloud, networking, security, and managed IT.
  • Professional development and technical learning opportunities.
  • Career progression within a growing technology company.

Apply for this role

One form, no account needed. We create your candidate portal automatically.

Applying without a CV is fine — the links above are often enough to start a conversation, and we will ask for a file if we need one.

At a glance

Location
Remote / Hybrid
Working style
Remote-friendly
Employment type
Full-time
Compensation
LKR 120,000 – 300,000 / month
Closes
Oct 24, 2026
Apply now

How hiring works here

  1. You apply. Your candidate portal is created with this email.
  2. A person reads your application — never an automated filter.
  3. Screening call, then role-specific rounds.
  4. You hear back either way. Every decision has a named human behind it.